Delete your LOYA account

You can permanently delete your account and associated data at any time.

Delete your account in the app

1. Open LOYA and sign in.
2. Go to Settings → Account.
3. Select Delete Account and confirm.

If you cannot access the app

Email support@loya.live with the subject LOYA account deletion request. Send the request from your registered email address, or include your registered phone number and business name so we can verify ownership.

Never send your password or verification code.

What will be deleted

• Your account and profile.
• Your business, store, and notification settings.
• Your loyalty programs, cards, customer records, and activity controlled by your account.
• Your linked integration records.

Processing and retention

We process verified deletion requests within 30 days. Limited billing, tax, legal, fraud-prevention, or security records may be retained only when required by law or needed to protect the service. Backup copies expire securely according to our retention cycle. Aggregated or anonymized information that no longer identifies you may be retained.